FAQs

Common questions, clearly answered.

From the basics of hot water heat pumps to NeoPower Black Shield, calculator assumptions, installation, finance and post-install support — everything in one place.

Jump to:Hot Water Heat Pump Basics NeoPower Black Shield Savings & Calculator Installation & Assessment Green Loans & Finance Support

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Hot Water Heat Pump Basics

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NeoPower Black Shield

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Savings & Calculator

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Installation & Assessment

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Green Loans & Finance

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Support

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Common questions, clearly answered.

Hot Water Heat Pump Basics

What is a hot water heat pump?

Why switch from electric or gas hot water?

Will it work in New Zealand conditions?

NeoPower Black Shield

Why does AeroMax recommend NeoPower Black Shield?

What size do I need?

What warranty does NeoPower Black Shield have?

Savings & Calculator

Are calculator savings guaranteed?

Why does the calculator show 15-year savings?

Can I email myself the estimate?

Installation & Assessment

Do I need a home assessment?

Can AeroMax remove my old unit?

How long does installation take?

Green Loans & Finance

Can I use a green home loan for a hot water heat pump?

Does AeroMax apply for the loan for me?

Which banks should I check?

Support

Who do I contact after installation?

Do you service all of New Zealand?

Can I speak to someone at a home show?

Can't find what you're looking for?